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Frequently Asked Questions
If you order by 10 a.m. in the morning, we will process and declare your package on the same working day. The delivery time within the EU is between 2-5 working days, depending on the country. As a rule, you will receive your package in Germany or Austria after 2-3 working days, Switzerland and FL 2 working days. Around public holidays, the couriers are usually pretty busy – so it’s better to plan in a day or two more.
For all EU countries, shipping costs € 9.99
For Switzerland and Liechtenstein CHF 9.-
From an order value of €50.00/CHF 50.00, shipping to all EU countries as well as to Switzerland and Liechtenstein is free of charge.
If the value of the goods is more than €150, please write to us personal at. This is not due to us, but to the regulations of the EU, which we of course adhere to.
With all chocolates you have the possibility to order several. From 5 items there is 5% and from 10 items 10%. The corresponding discount will then be calculated automatically.
We will continue to add more offers.
Depending on the country, we offer a whole range of options for this. On the one hand the common credit cards such as Visa, Amex, Mastercard, but also PayPal, Sofort, Giropay, Bancontact, Ideal, Shop Pay, Apple Pay, Google Pay. We will be offering other payment options in the near future.
No! Up to a value of € 150, all orders within the EU include customs duty, VAT and shipping costs. The price you pay with us covers all costs. So nothing comes to you when the package is delivered to you.
If you would like to order chocolate from us for more than € 150, please contact us personal, because the normal check-out has to be regulated differently due to various legal regulations.
Yes, it's very easy. Simply put together the shopping cart and enter the address of the delivery address when checking out and your billing address at the end. Now don't be alarmed, because the prices are automatically adjusted to the VAT and shipping costs of the respective country. It is therefore possible that the package will be cheaper or a little more expensive.
This currently works for the entire EU, Switzerland and Liechtenstein. If you want to ship something outside, please contact us personal.
We are like any other shop around the corner from you that sells groceries. So that means no. We only take back goods if they have qualitative defects that the manufacturer has confirmed. Please also read our shipping information.
Yes, as long as the order has not yet left our distribution center. After that, unfortunately, this is no longer possible.
We have direct and sometimes exclusive contracts with most chocolate brands. This applies in particular to those brands that you have not actually been able to buy outside of Switzerland - with us you can now. Incidentally, the respective product descriptions come directly from the manufacturers. By the way, we don't make our own chocolate.
Unfortunately, this can happen if you want to order chocolate for more than € 150, for example. Then the check-out is not possible because of customs regulations. If you want to order more, that is of course also possible. write just us.
If you want to deliver to a country that is not listed with us, don't be sad - just one Mail to us and then together we will look for a solution for you.
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