If you order by 10:00 AM, we will process and clear your package through customs on the same business day. Delivery time within the EU is between 3-7 business days / CH 2-4 business days. Around holidays, delivery services are usually quite busy – so it’s better to plan for an extra day or two.

We no longer ship to the USA! Upon request, we deliver to other countries; just contact us at info@swisschocolateworld.com and we will find a solution together.

For larger orders from retailers, companies, and organizations or export deliveries from manufacturers, we are happy to discuss terms and discounts individually. We also offer very fast delivery of already customs-cleared goods directly from the Germany intermediate warehouse. Please write to us at b2b@swisschocolateworld.com.

For Switzerland and Liechtenstein CHF 9.-

For DE, AT, BE, LU, NL € 9.99, for IT, FR, and all other EU countries € 14.99.

The minimum order amount is CHF 30.- / € 30.-

Special for the Tour de Suisse package: Free shipping with the discount code "Paket"

For all other offers with an order value of € 50.-/CHF 50.- or more, shipping is free.

For larger orders from retailers, companies, and organizations or export deliveries from manufacturers, we are happy to discuss terms and discounts individually. Please write to us at b2b@swisschocolateworld.com.

The minimum order amount is CHF 30.- / € 30.-

With all chocolates, you have the option to order multiple items. From 10 items, there is a 3% discount, and from 20 items, a 5% discount. The corresponding discount will be calculated automatically. However, you can save up to 30% on a single item when purchasing a bulk pack.

For larger orders from retailers, companies and organizations or export deliveries from manufacturers, we are happy to discuss the conditions and discounts individually. Please write to us at b2b@swisschocolateworld.com .

Depending on the country, we offer a whole range of options for this. On the one hand the common credit cards such as Visa, Amex, Mastercard, but also PayPal, Sofort, Giropay, Bancontact, Ideal, Shop Pay, Apple Pay, Google Pay. We will be offering other payment options in the near future.

No! We are registered accordingly and therefore all orders within the EU include customs, VAT and shipping costs. The price you pay with us covers all costs. So you won't have to worry about anything when the package is delivered to you.

For larger orders from dealers, companies and organizations or export deliveries from manufacturers, we are happy to discuss the conditions and discounts individually. The VAT for your destination country is always included in the prices. The same goes for customs clearance, which we handle ourselves to make your delivery quick and easy. Please write to us at b2b@swisschocolateworld.com.

Yes, it's very easy. Simply put together the shopping cart and enter the address of the delivery address when checking out and your billing address at the end. Now don't be alarmed, because the prices are automatically adjusted to the VAT and shipping costs of the respective country. It is therefore possible that the package will be cheaper or a little more expensive.

This currently works for the listed EU-states, Switzerland and Liechtenstein. If you want to ship something outside, please contact us personal.

We are like any other shop around the corner from you that sells groceries. So that means no. We only take back goods if they have qualitative defects that the manufacturer has confirmed. Please also read our shipping information.

Yes, as long as the order has not yet left our distribution center. After that, unfortunately, this is no longer possible.

We have direct and sometimes exclusive contracts with most chocolate brands. This applies in particular to those brands that you have not actually been able to buy outside of Switzerland - with us you can now. Incidentally, the respective product descriptions come directly from the manufacturers. By the way, we don't make our own chocolate.

Yes! At Swiss Chocolate World, you will only find chocolates that are truly made in Switzerland. We are very consistent about this. Therefore, it may be that you do not find certain chocolates, for example from Lindt, with us because they are partly not produced in Switzerland. Unfortunately, with Toblerone, this has become somewhat unclear nowadays.

Have you already tried another payment method? Then it usually works. Unfortunately, we do not offer payments by invoice to private individuals.

If you would like to deliver to a country that is not listed with us, don't be sad - just send us an email and we'll take a look together a solution.

Of course gladly. We also import and export larger shipments. Take a look at our business area or simply contact us here via b2b@swisschocolateworld.com.